PRIVACY POLICY
What personal information does Textile Addict collect?
For the proper functioning of the service offered by the site, Textile Addict collects personal information. It's about :
- information that you communicate to us: This is information that you enter in the forms (registration, search, order).
- information collected automatically: This is navigation data when you browse and consult the site (ie: url, browser).
For what purposes does Textile Addict process my personal information?
We process your personal information in order to operate, provide and improve the Textile Addict services we offer to our customers. These purposes include:
Provision, problem solving and improvement of Textile Addict Services.
We use your personal information to provide you with features, analyze performance, correct errors and improve the accessibility and efficiency of the Textile Addict Services.
Fraud prevention
We process your personal information in order to prevent and detect fraud and abuse in order to protect the safety of our customers. We may need to use evaluation methods in order to assess and manage the risks of fraud.
Comply with our legal obligations
In some cases, we collect and use your personal information in order to comply with legal obligations. For example, we collect information from Designers relating to places of establishment and bank details with, among the purposes of this collection, that of verifying their identity.
Communicate with you
We use your personal information to communicate with you about the Textile Addict services through different channels (eg phone, email, chat).
Purposes for which we collect your consent
We may also need to request your consent for the processing of your personal information for a specific purpose that we will indicate to you. When you consent to the processing of your personal information for this specific purpose, you may withdraw your consent at any time and we will cease all processing of your information for that purpose.
What about cookies and other identifiers?
We use cookies and similar tools to improve your shopping experience, provide our services, understand how customers use our services so that we can make improvements.
We use cookies and similar tools (collectively referred to as "cookies") for the purposes described below.
Operational cookies: We use cookies to provide our services for example:
- Recognize you when you log in to use our services.
- Keep track of items saved to your cart or wishlist.
- Prevent fraudulent activity.
- Improve security.
- Keep track of your preferences, such as language.
- We also use cookies to understand how customers use our services so that we can make improvements. For example, we use cookies to research and diagnose the content, products and services of Textile Addict and to measure and understand the performance of our services.
Additional Information
Operational cookies will remain on your browser for 12 months following your last visit to our services. Other cookies remain in your browser for 12 months after you tell us your consent to their use.
You can manage cookies via the Cookie Preferences banner. We will apply your cookie preferences as part of the Textile Addict service on the browser from which you made your choice and any other browser from which you are connected. If you are not logged in, we may have to ask you for your choices again.
Alternatively, your browser settings will tell you how to prevent your browser from accepting new cookies, how to get a message when you receive a new cookie, how to disable and delete cookies, and when your cookies will expire.
Operational cookies will allow you to benefit from certain essential features of Textile Addict. If you block or reject operational cookies in your browser settings, some features and services may not work. For example, you will not be able to add items to your shopping cart, place your order or use Textile Addict services that require you to be logged into your account. You may need to adjust your preferences manually each time you visit one of our services.
Does Textile Addict Share Your Personal Information?
Information about our customers is an important part of our business and our business is not to sell the personal information of our customers.
Third party service providers
We use other companies or independent persons who provide certain services on our behalf. Here is an example: payment processing. This third-party service provider has access to the personal information necessary for the performance of its services and is not authorized to use it for other purposes. In addition, he is required to process this personal information in accordance with this Notice and in application of the laws applicable to the protection of personal data.
Is my personal information protected?
We design our systems with concern for the security and protection of your personal information. We protect the security of your personal information as it is transmitted by using encryption protocols and software. Our payment provider follows the Payment Card Industry (PCI DSS) security standards when processing payment card data.
We maintain physical, electronic security measures and safeguard procedures in connection with the collection, retention and disclosure of personal customer information. Our security procedures may cause us to ask you to verify your identity before we can provide you with your personal information.
Our devices have security features to protect them against unauthorized access attempts or loss of information.
It is important to protect yourself against unauthorized access to your password and to your computers, devices and applications. We recommend that you use a unique password for your Textile Addict account that is not used for other online accounts. If you share a computer, you must log out after each use. Please see the My Account page for more information on how to sign out.
Is my personal information protected?
We design our systems with concern for the security and protection of your personal information. We protect the security of your personal information as it is transmitted by using encryption protocols and software. Our payment provider follows the Payment Card Industry (PCI DSS) security standards when processing payment card data.
We maintain physical, electronic security measures and safeguard procedures in connection with the collection, retention and disclosure of personal customer information. Our security procedures may cause us to ask you to verify your identity before we can provide you with your personal information.
Our devices have security features to protect them against unauthorized access attempts or loss of information.
It is important to protect yourself against unauthorized access to your password and to your computers, devices and applications. We recommend that you use a unique password for your Textile Addict account that is not used for other online accounts. If you share a computer, you must log out after each use. Please see the My Account page for more information on how to sign out.
What information can I access?
You have access to your information, including your name, your address, your payment options, your account information, your order history in the My Account section of the website.
How long do we keep your personal information?
We keep your personal information in order to allow you to use the Textile Addict Services continuously, for a period of time necessary to achieve the relevant purposes under the conditions described in this Notice, for a period of time necessary to fulfill legal obligations such as for example fiscal or accounting obligations, or for any other period that may have been communicated to you. By way of example, we keep your transaction history in order to allow you to consult your previous orders.
Contacts, notices and revisions
If you have any questions regarding the protection of personal information by Textile Addict or wish to contact one of our data controllers, please send us a detailed message by e-mail and we will try to find a solution. In addition, the data protection officer for the aforementioned data controllers can be contacted at the following email address: contact (at) texileaddict.me.
Our business is constantly evolving and this notice is also changing. We invite you to visit our website regularly to keep you informed of the most recent changes. Unless otherwise stated, our Privacy Notice applies to the use of any information we have collected about you or your account. We keep our promises and we will never substantially change our policies and practices in a way that would reduce the protection of customer information collected in the past without the consent of affected customers.